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  • The 5 Steps
    • 1. Empathy
      • What is Empathy?
      • Empathy Maps
      • Using Personas
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    • 2. Define
      • Defining the Problem
      • Reframe the Problem
      • Affinity Maps
    • 3. Ideate
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      • Visualisation
      • Sketchnoting
      • Concept Scoring
    • 4. Prototype
      • Why prototype?
      • What to prototype
      • Types of protypes
      • Fidelity vs Resolution
      • Business Model Canvas
    • 5. Test
      • Why Test?
      • Getting Feedback
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      • Design Brief Template
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