Tell me how you make toast

Making toast doesn’t sound very complicated — until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most...

Can innovation be reduced to a process?

Helen Walters on the persistent problems with design thinking, and the attempts to graft its processes onto businesses. Rumours of the failure of design thinking appear to have been somewhat overblown. At the recent Design Research conference in Seattle, the...