Tell me how you make toast

Making toast doesn’t sound very complicated — until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work.

Can innovation be reduced to a process?

Helen Walters on the persistent problems with design thinking, and the attempts to graft its processes onto businesses. Rumours of the failure of design thinking appear to have been somewhat overblown.

At the recent Design Research conference in Seattle, the consensus reportedly held that whether or not you like the term, design thinking is here to stay. At a recent panel discussion in New York, “Design Thinking: Dead or Alive?” it was hard to find any of the speakers (of which I was one) quibbling with more than the fact that it wasn’t a very interesting question.

Read article by Helen Walters