In the days after a police officer shot Michael Brown in Ferguson, Missouri, August 9, 2014, Antionette Carroll watched as her hometown erupted in protest. For weeks, hundreds of people showed up to the suburb of St. Louis to demonstrate opposite police in riot gear. Behind the scenes, community leaders and groups met to discuss the implications of recent events on a city deeply divided along racial lines, and to decide what to do next.
Design thinking is created because big corporation lack the ability to be creative and on extreme cases, aren’t able to create new products and services that meet unmet needs of their customers. Because of 20th century education system that fostered dominant logic and disregard creativity, people grew up with an overpowered mindset and skill-set of managing value. Hence, defines the corporations today that are run by boomers and Gen X
A significant challenge for much local government is understanding what constituents want and need. The top-down approach that many agencies employ can create a disconnect between services and who’s being served.