Catherine Courage champions user-centered design—not only for the benefit of the software company’s customers but also for its employees. As senior vice president of customer experience at Citrix Systems—which develops a range of cloud-computing and enterprise-software solutions—Catherine Courage is in her fifth year of permeating the company’s products and functions, such as IT and sales, with the user-centered approach known as design thinking. In this interview, she shares lessons learned during the ongoing transformation.
This is a presentation from Tom Hulme. Tom is design director at IDEO, an award-winning global design firm that takes a human-centred, design-based approach to help organisations innovate and grow.
Google for Entrepreneurs teamed up with Virgin Unite to host a not-to-miss conversation featuring 3 extraordinary leaders in business and product design. Moderated by Kaili Emmrich of Google for Entrepreneurs, the Hangout featured Eric Ries (The Lean Startup), Tim Brown, (CEO of IDEO), and Google Ventures Design Partner Jake Knapp.