A significant challenge for much local government is understanding what constituents want and need. The top-down approach that many agencies employ can create a disconnect between services and who’s being served.
Enter Public, a new nonprofit that wants to bring the tenets of good design to local governments. The idea is that by approaching government bureaucracy as a design problem, agencies can better learn what their constituents want, and then design successful programs based on those insights.
Read article: Reshape Local Government