Answering tough questions: during the research phase

frog Design’s Turi McKinley sits down with GLG (Gerson Lehrman Group) to discuss problem solving, design research, and answering tough questions during the research phase when designing a product. In her role as the leader of Frog’s design research practice, Turi uses GLG expert interviews to help her team learn about new industries and develop an empathy based approach to users when designing a service.