Design Thinking is one of the more recent buzz words in the design community. In this introductory article, Gerd Waloszek, UX Design expert (retired) SAP AG, will investigate what Design Thinking is, what its main characteristics are, and take a look at the process and the methods associated with it. Gerd Waloszek also takes a brief look at the history of Design Thinking.
As a solution-based approach to solving problems, Design Thinking is particularly useful for addressing so-called “wicked” problems. Wicked means that they are ill-defined or tricky. For ill-defined problems, both the problem and the solution are unknown at the outset of the problem-solving process (as opposed to “tame” or “well-defined” problems, where the problem is evident and the solution is possible with some technical knowledge.) Even when the general direction of the problem may be clear, considerable time and effort is spent on clarifying the requirements. Thus, in Design Thinking, a large part of the problem-solving activity is comprised of defining and shaping the problem.
Link: SAP Design Guild