The deliberate use of design thinking in public sector services

Started in 2007, The Good Kitchen was one of the first cases to demonstrate the deliberate use of design thinking in public sector services.

This Master’s thesis MSoc.Sc. in Management of Creative Business Processes investigates design thinking applied in a public sector context through a casestudy of The Good Kitchen. The Good Kitchen is the name of a project aimed at creating a better meal service to senior citizens in the city of Holstebro, Denmark, and illustrates how design thinking can drive change in public sector services.

Supervised by Jesper Clement, Department of Marketing Copenhagen Business School Copenhagen, April 2012 STU:181.844

LinkA case study of innovation in municipal meal-services